PRIVACY POLICY

Last updated: 04 September 2026

At Cotswold Experience, I respect your privacy and want you to feel comfortable sharing your information with me.

This privacy policy explains what personal information I collect, why I collect it, how I use it and the circumstances in which it may be shared.

If you have any questions about your personal information or this privacy policy, please contact me:

Email: hello@cotswoldexperience.co.uk
Telephone: 07411606740

Information I collect

I may collect personal information when you:

• Contact me through the enquiry form on this website

• Ask about or book a tour

• Make a payment

• Contact me by email or telephone

• Provide information needed to arrange your experience

This may include your name, email address, telephone number, booking details, payment-related information and any other information you choose to provide.

I only collect information that I reasonably need to respond to you, arrange your tour and run my business.

How I use your information

I may use your information to:

• Respond to enquiries

• Arrange and manage your tour

• Contact you about your booking

• Process payments

• Deal with questions or requests before or after your tour

• Keep appropriate financial, accounting and business records

• Meet legal, tax and insurance requirements

• Improve my website and understand how visitors use it

I do not sell, rent or trade your personal information.

Enquiries through this website

If you contact me through the enquiry form, the information you provide will be used to respond to your enquiry and, where appropriate, arrange a booking.

I will not add you to a marketing mailing list simply because you have made an enquiry.

Payments

Payments made through the website are processed securely by Stripe.

I do not receive or store your full card details. Stripe processes payment information in accordance with its own privacy policy and security requirements.

You can read more about how Stripe handles personal information in its privacy policy.

Tours booked through Viator

Some Cotswold Experience tours may be available to book through Viator.

If you choose to book through Viator, your booking and personal information will be handled by Viator in accordance with its own privacy policy and booking terms.

Where necessary for the operation of your tour, Cotswold Experience may receive or access booking information from Viator so that I can provide your experience.

Website and Squarespace

This website is hosted and operated using Squarespace.

Squarespace may collect certain information automatically when you visit the website, such as technical information about your device and how you interact with the site. Some of this information is necessary for the website to operate.

Squarespace also provides tools for managing cookies and visitor preferences.

Google Analytics

I use Google Analytics to understand how visitors use the Cotswold Experience website.

This helps me understand things such as which pages are popular, how visitors find the website and how the website could be improved.

Google Analytics uses cookies and similar technologies. Where required, I will ask for your consent before these non-essential analytics cookies are used.

You can change or withdraw your cookie preferences at any time through the cookie settings on the website.

Cookies

This website uses cookies and similar technologies.

Some cookies are necessary for the website to function properly. Other cookies, such as analytics cookies, are used to understand how visitors use the website.

Where required by law, non-essential cookies will only be used with your consent.

You can manage your cookie preferences through the cookie settings provided on this website.

Who I share your information with

I may share limited personal information with trusted third parties where this is necessary to operate the business or provide your tour.

These may include:

• Squarespace, which hosts the website

• Stripe, which processes payments

• Viator, where a tour is booked through its platform

• Google, where Google Analytics is used

• Accountants, professional advisers or other service providers where reasonably necessary

• Authorities where I am legally required to provide information

I only share information where there is a legitimate reason to do so and, where appropriate, only the information needed for that purpose.

How long I keep your information

I keep personal information only for as long as I reasonably need it.

Some information relating to bookings, payments and accounts may need to be kept for longer to meet legal, tax, accounting or insurance requirements.

Information from enquiries that do not result in a booking will generally be deleted when it is no longer needed.

Keeping your information secure

I take reasonable steps to protect your personal information from being lost, misused, accessed without permission or disclosed improperly.

No method of transmitting or storing information online can be guaranteed to be completely secure, but I take the security of your information seriously.

Your rights

Under UK data protection law, you have rights in relation to your personal information. Depending on the circumstances, these may include the right to:

• Ask what personal information I hold about you

• Ask me to correct inaccurate information

• Ask me to delete your information

• Ask me to restrict how I use your information

• Object to certain uses of your information

• Withdraw consent where I rely on your consent

• Request a copy of your personal information

If you would like to exercise any of these rights, please contact me using the details above.

Complaints

If you have any concerns about how I have handled your personal information, please contact me first and I will do my best to resolve the issue.

You also have the right to make a complaint to the Information Commissioner's Office (ICO).

More information is available from the ICO at ico.org.uk.

Changes to this policy

I may update this privacy policy from time to time if the business, website or the way I use personal information changes.

The latest version will always be available on this page.